At Cherries Store, your satisfaction is our priority. We offer tech-embedded home furniture sourced from reputable suppliers, and we aim to make your shopping experience as smooth as possible. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Period
You have 30 calendar days from the date of delivery to initiate a return.
2. Eligibility for Returns
To qualify for a return, please ensure that:
The item is unused and in the same condition as when you received it.
The item is in its original packaging with all accessories, manuals, and documentation included.
You have the receipt or proof of purchase.
3. Non-Returnable Items
The following items cannot be returned:
Gift cards.
Customized or personalized products.
Items marked as “Final Sale” or “Non-Returnable.”
Downloadable software or digital products.
4. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@cherriesstore.com or call us at +1 (541) 649-2698 to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package:
Securely pack the item in its original packaging.
Include all original materials.
Clearly write the RMA number on the outside of the package.
Ship the Item:
Send the package to the following address:
Cherries Store Returns Department
30 N Gould St 43486
Sheridan, WY 82801
United States
We recommend using a trackable shipping service or purchasing shipping insurance.
Note: For large furniture items or items delivered via freight, please contact us to arrange a pickup or receive special shipping instructions.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
Approved Refunds: Will be processed to your original method of payment within 7 business days.
Partial Refunds: May be granted for items not in their original condition or missing parts.
6. Exchanges
We replace items only if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at support@cherriesstore.com or +1 (541) 649-2698.
7. Shipping Costs
Return Shipping: You are responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
Original Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Large Items: Additional shipping fees may apply for the return of large furniture items.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance. We will arrange for a replacement or refund as appropriate.
9. Product Quality Disclaimer
As a retailer sourcing products from various suppliers—including CJ Dropshipping, Walmart, and AliExpress—we strive to select high-quality items for our customers. However, we cannot guarantee the exact product quality due to variations from different suppliers.
10. Limitation of Liability
Cherries Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our maximum liability to you shall not exceed the purchase price of the product.
11. Changes to This Policy
We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting to our website.
12. Contact Us
For any questions or concerns regarding returns, please contact us:
